Right for cancellation
You have the right to cancel the contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
In order to exercise your right of cancellation, you must notify us by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to cancel from the contract. You can use the online cancellation form below or use our fillable PDF cancellation form, which is not mandatory.
Consequences of Cancellation
If you cancel the contract, we have to pay back all payments cost we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery). We have to repay immediately and at the latest within fourteen days from the date on which the notification of your cancellation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
You bear the delivery costs for returning the goods.
Online Cancellation Form
You can use this online form or send us the needed following information postally.